Our Process

Let's look at the steps involved for how data-driven loyalty can help your business.

STEP 1:

Discovery and Evaluation

Detailed scoping consultation and needs analysis.
Clearly define objectives, priorities, business opportunities, challenges and market considerations etc.

STEP 2:

Strategy, ROI and Programme Design

Client and sales data, KPI settings and programme ROI modelling.

Strategy creation based on discovery and best practice.
Creative design, communications strategy, member engagement elements.

STEP 3:

Build, Test and Implement

Technical development and Incentive Control™ (admin portal) configuration to client, data and reporting needs. Site build, marketing and communications elements. In-depth quality assurance and testing.

STEP 4:

Programme Launch and Stakeholders

Client staff training and education.
Execute launch and communication strategy.

STEP 5:

Review and Measure

Launch phase analysis and measurements against objectives and launch KPI’s. Continuous monitoring of KPI’s to ensure optimised outcomes.

STEP 6:

Evolve and Grow

Time does not stop once your programme is implemented.
From the data we collect & the patterns we see we are able to be agile – suggesting, enhancing & improving the way we work with you.

Book A Discovery Session

Together we will look at how to achieve your business goals or something more comprehensive.

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