New Zealand Leading Loyalty Management Software

Your Direct Connection To Improved Business Performance

The most nimble, flexible, and responsive platform on the market.

If your loyalty technology platform is too cumbersome to run, too expensive to maintain, or unable to foster profitable customer behaviour changes, then why bother?

While there are many loyalty management systems, most are either designed for large enterprises with big budgets, or are “black box” solutions with only a limited set of capabilities.

Enter Incentive Solutions. Incentive Control™, our technology platform, is a robust, nimble, and affordable incentive and loyalty management system that adapts seamlessly to your business needs. Incentive Control works with your existing database, sales, and customer management systems to enable any programme design. With points, rewards and incentives, reward catalogues, redemptions, detailed analytics tools, gamification and reward auctions capabilities. All in a fast, secure, affordable, and flexible cloud-based environment. Incentive Solutions programmes are quick to market, very user friendly, highly customisable and feature rich.

Call us today for a free demo.

Your Fast, Affordable Solution.

In addition to our Incentive Control platform, our Technology Solution includes the following features:

  • IT consulting and integration
  • Map and load routines for your data files
  • Hosted infrastructure with web access
  • Web design and integration services
  • Detailed reporting functions
  • Custom integration into Analytics Suite
  • Custom API and data feeds

Technology Suite services include a one-time implementation and programme set-up fee that is specified and offered as a fixed fee. On-going fees include a flat rate per month for licensing, hosting, software and technical operations. Affordable, flexible, and fast: that’s Technology Suite.

We specialise in the following sectors:

B2B

Your business depends on demonstrating trust and commitment to your best customers. Incentive Solutions can help you find your direct connection to B2B loyalty.

Consumer

Loyalty marketing isn’t about bribing consumers– it’s about demonstrating loyalty. Incentive Solutions can set you on the path to more profitable consumer relationships.

Employee

The first step in building loyal customer relationships is cultivating engaged, committed employees. Incentive Solutions can help you blaze new trails with employee reward and recognition programmes.

Based on standardised MS SQL technology, Incentive Control includes complete customer database, query and reporting tools stored in a secure, hosted environment with no expensive hardware required. Send us data files in virtually any format; we import them, apply programme rules, and manage the entire back office operation in a cloud-based model. All you need is a browser and your imagination!

Platform modules include:

Loyalty Programme Administration

Run multiple concurrent programmes, and configure each programme to use different rules, point values, reward items. Client self-management allows greater freedom and shorter reaction times.

Member Administration

Track member details, create and administer member relationships to partners, and use client company structure to report member, store and regional totals. Store member information to deliver relevant offers.

Member Relationship Management

Log all member communications with call center staff, on your web site, and through your digital and physical touch points to allow a seamless member experience that builds strong, profitable relationships.

Customer Relationship Management

Incentive Control’s Customer Relationship Management tools allow client reps, sales staff, and managers to log customer interactions, assuring your B2B relationships deliver enhanced value.

Points Transactions

Our nimble, flexible, and customisable points engine logs all points transactions for points earned, redeemed, transferred or adjusted with date time, location, and references for any currency-based programme.

Data Imports and Processing

Incentive Control allows for multiple format data import with configurable import specifications, scheduled FTP data retrieval, and processing to ensure that you can derive actionable customer insights.

Reward Item Administration

Manage reward inventory with our intuitive controls: set cost, margin, and sell prices for reward items; enable programme-specific pricing; manage suppliers with automatic order processing.

Reporting

Uncover member insight swiftly with our quick, sortable reporting functions. Perform graphing and mapping, automatic report delivery, graph sales data and identify trends and behaviour.

Member Web Site Management

Create an engaging online experience and build relationships with your members by leveraging our user-friendly content management system for quick, real-time editing of member web sites.

Financial Management

Keep your programme in the black and stretch the perceived value of your rewards with our simple, nimble, and flexible supplier invoice management and client billing capabilities.

Auction Module

Create engagement, excitement, and fun with our state-of-the-art reward auction module. Run single or dual-currency programmes and add gamification to your programme with online reward auctions.

Survey Campaigns

Augment your customer insight by utilising our sophisticated survey module. Run surveys to collect data on member preferences, Demographic and psychographic data for segmentation purposes.

Target Traker

Set and display sales, behavioural or activity targets for your programme members. Keep them up to date and allow them to track their progress and improve performance. Create healthy competition through shared leaderboards and reward success.

Technology Suite Features Include:

Relevant IT consulting and integration services

  • Standard map and load routines for your customer and transactional files from multiple sources
  • Complete infrastructure solution in a hosted environment with web access
  • Web design and integration services to get your programme up and running in the fastest possible time frame
  • Standard reporting functions and integration into our Analytical Suite of analytics and reporting solutions

Security

Security and data protection is vital. Our role-based security means that only those with a requirement to data can access it.

Incentive Control is regularly security and penetration-tested, most recently by Spark NZ and Mastercard.

Ready To Talk?

If you’re thinking of how to start growing your loyalty in the B2B sector, schedule your FREE and no-obligation consultation with our New Business Director, Glenn Shaw.

Glenn has worked in Loyalty Marketing across New Zealand, Asia, and Australia for the last 10 years, and is passionate about creating and delivering programmes which maximise engagement and impact for clients.