Incentive Solutions

Call us today +64 (0)9 306 6070

End to end solutions for sustained behavioural change and business performance improvement.

Our executive team

David Harwood


David began his career in the consumer products industry as an executive trainee. Twelve years and various positions later, he rose to the position of National Sales Manager for Montana Wines. As the regulatory climate changed in New Zealand and distribution channel restrictions were removed, David led his team to launch new wine products into Supermarkets throughout the country.

An entrepreneur at heart, David left the consumer products industry to start his own Merchandising and Sales Promotion Company. While the venture was successful, David became increasing focused on incentives marketing and the unique characteristics of reward and recognition programmes. He eventually sold his share of the company to his partner in 1999 and formed Incentive Solutions Ltd. (ISL) to specialize in the incentive and loyalty programmes marketplace.

His particular expertise is most evident in sales and channel partner programmes for clients serving the grocery, convenience store and hardware/home improvement retail sectors.

David Higgs


David has worked in the IT industry in New Zealand and the UK for over 25 years.

Previously he has worked for Cable & Wireless (UK) as a DBA and web-developer, EDS for the British Airways Engineering desktop refresh Y2K compliance project team, and Coca-Cola Schweppes (UK) as part of the customer database migration team.

Prior to working in the IT sector, he has run restaurants, pubs and hotels; trained as a high-school science teacher and worked six summers in the US teaching ceramics. David brings a wealth of varied knowledge from many fields!

He has worked in the loyalty marketing for the over 13 years.

Jo Ropitini


Jo has over 25 years experience in accounting in New Zealand and Australia, starting as Accounts Payable Clerk for Revlon, and more recently as Management Accountant for House of Travel's Product division.

She is currently studying Bachelor of Business Studies at Massey University.

Jo joined Incentive Solutions in July 2011.

Our senior team

Glenn Shaw

Group Client and New Business Director

Glenn started with Incentive Solutions in mid-2016 and heads up key client strategy and programme delivery. A marketing and sales professional with more than 16 years experience and formally qualified in Advertising and Marketing. Glenn has a genuine passion for understanding peoples motivations and drivers, delivering programmes which maximise engagement and impact.

Glenn has spent the last 6 years focused specifically on incentives and loyalty marketing, working across APAC and based in Australia and New Zealand. Delivering B2B incentive and loyalty programmes for many iconic national and global organisations, and working with clients to create positive behavioural change and improve bottom line business performance.

Gerard Wade

Account Manager

Gerard joined Incentive Solutions with the Premium Group Marketing merger where he had been managing accounts and clients for 5 years.

He brought with him 15 years of marketing experience from a variety of sectors including the energy storage sector and the automotive sector.

He now manages our clients, liaises with programme partners and stakeholders and goes looking for new business partners.

Fiti Sua

Member Services Manager

Fiti has been at Incentive Solutions for over 5 years leading the Member Services team. He has 30+ years of customer service experience across a wide variety of industries, ranging from law enforcement, small business ownership and managing business call centre teams for Vodafone to caring for the intellectually disabled.

Fiti is focused on his team providing "Quality Customer Service", primarily to all members, but also equally to all stakeholders internally and externally. His aim for the team is to consistently deliver that WOW experience with an "above and beyond" attitude.

Stacey Palmer

Supplier Executive

Stacey is our reward sourcing specialist with 13+ years experience in corporate buying. Stacey works strategically with suppliers on purchase negotiations, current trends and market analysis as well as managing our reward catalogue and EDM campaigns.

Stacey has a Bachelor of Business Studies from Massey University. On weekends she dons a tool belt and renovates.

Catherine Barwood

Travel Director

Catherine has over thirty years experience in the Travel Industry, including twenty years in the Incentives and Conference market (she began very young!). She has organised and managed events for groups from as small as 16 to more than 500 to destinations including Fiji, Tahiti, Vanuatu, Australia, USA, South America, Mauritius, South Africa, Vietnam, United Kingdom, France and many others. This includes all travel, accommodation and event programmes.

Catherine has a Bachelor of Management Studies from Waikato University and a Post Graduate Certificate in Marketing in Service Industries from the University of California, Berkeley (U.C.B.). Her interests include sport, the theatre, food, wine, entertaining and of course travel. And surprisingly, there are still a few destinations left on her bucket list.

Global Advisory Board

Mike Capizzi


Mike is the founder and principal consultant at Marketing Strategists LLC, an independent consulting practice assisting service providers and end-user client organizations with their loyalty marketing programs. He has served on the advisory board since 2008 and currently helps manage clients and programs in the US and Caribbean regions. A veteran of the loyalty marketing and CRM industries, Mike previously served as Vice President of the COLLOQUY Group (1999-2005) and Vice President, Marketing and Sales support for Convergys Corp. (1990-1999). He holds a BBA, Marketing from the University of Cincinnati and an MA, Media from New York University. A Certified Loyalty Marketing Professional, Mike currently serves as the Dean of the Loyalty Academy, a global educational and research institution dedicated to the loyalty marketing discipline.